When the answer is correct, this icon will appear next to the answer. But what did stand out was a difference between the writing business reports in english of time that full-time analysts spoke to customers during these peaks hours on average 6 minutes and 56 seconds and part-time analysts on average 9 minutes and 28 seconds.
Analysts performed tasks using the system a lot slower when there were more staff taking calls during peak call volume hours than when there were less staff taking calls during the rest of the day. Writing business reports in english performed tasks using the system a lot slower when there were more staff taking calls during peak call volume hours than when there were less staff taking calls during the rest of the day.
During these peak hours of call volume, the nature of the calls did not differ significantly from those received during the rest of the day.
On average 10 extra staff mainly part-time are answering customer calls during these peak hours. The monitoring of customer calls seems to confirm this. The purpose of this report is to identify failings with the current set up of the help desk which could account for this low customer rating.
During most of the day, the average waiting time for customers was around 25 seconds, but during 5pm to 9pm except on weekendsthis rose to an average of 3 minutes and 44 seconds.
What is the reason why the different sections on the report are in the order they are? This report was produced in response to the results of a recent customer survey.
And so on and so on. What the report looks at what exactly it concerns Why you are writing it the reason s behind the report being written The purpose What exactly the report wants to achieve, e. The report Imagine that you are the manager of a customer services department in a small bank.
This can be used for both what people said verbally and in writing. It would appear that this is the main factor causing the longer waiting times that customers are experiencing. Although it would appear that simply increasing the number of help desk staff taking calls would resolve this issue, the rise in the average time that analysts spoke to customers when dealing with enquiries an average of 7 minutes and 59 seconds at peak call volumes in comparison with an average 4 minutes 23 seconds outside of these hours would indicate that it is not only a problem of not having enough staff on at these times.
Through monitoring calls between customers and help desk analysts, I can confirm that the vast majority of analysts always followed set procedures when dealing with customer enquiries.
In particular, they stated that the system had a tendency to run slow at peak hours between 5pm to 9pm on weekdays. The findings section then shows what you found. In the introduction of any report you need to write about three things: To help you do this, I have created the below exercise an example with a quiz on writing business reports.
The statistics from ComCall indicated that although part-time analysts performed only slightly slower than their full-time counterparts on simple enquiries e. What the report looks at, why you are writing it and the purpose: In particular, they stated that the system had a tendency to run slow at peak hours between 5pm to 9pm on weekdays.
Although it would appear that simply increasing the number of help desk staff taking calls would resolve this issue, the rise in the average time that analysts spoke to customers when dealing with enquiries an average of 7 minutes and 59 seconds at peak call volumes in comparison with an average 4 minutes 23 seconds outside of these hours would indicate that it is not only a problem of not having enough staff on at these times.
Findings Customer waiting time From reviewing the statistics from CallCom, one thing did stand out, the customer waiting time before a call is answered by an help desk analyst. Undertake a training programme for part-time help desk staff to improve their knowledge and speed in dealing with customer enquiries especially more complex enquiries.
What things should you write about in the introduction of the report? After this 7 day period, a number of interviews with staff at the help desk the manager of the section, a team leader and 6 help desk analysts were then conducted to hear their views and opinions.
Recommendations On the basis of the above findings, I make the following recommendations: To help you know what words and phrases to use in your own reports, I have created the below online exercise. Although having more staff taking customer calls at these times should reduce the average customer waiting time, it would not address the issue of customer enquiries taking longer to resolve at these times.
And to recommend changes to the help desk to improve the service provided to customers. On average 10 extra staff mainly part-time are answering customer calls during these peak hours.
During these peak hours, the average waiting time for customers was nearly 10 times higher than during other times of the day from an average of 25 seconds to an average of 3 minutes and 44 seconds.
Monitoring of customers calls supports this. You need to include these three things not only because people expect to find them in the introduction, but also because they make sure that people understand everything else they are going to read in the rest of the report.
Monitoring of customers calls supports this. The procedure section then explains what you did in the study.Business English writing resources for English learners include business letter formatting, common business documents, and cover letter and resume examples.
and cover letter and resume examples. Business Writing Resources. Search the site GO. Languages. English as a Second Language Business English Basics and reports. These business. In this lesson, you will learn why businesses need reports, what the parts of a typical business report are, some types of reports that may be needed, and a simple process for writing a business.
How to write business reports exercise. now learn the words and phrases you should use in the exercise on the 'vocabulary to use when writing business reports in English'. Follow us on or on Twitter or on Google + ©, Blair English.
Meeting Exercises; CV & Interviews Exercises. Jun 13, · Expert Reviewed. How to Write a Business Report. Two Parts: Deciding What Type of Report to Write Writing a Business Report Community Q&A Business reports are one of the most effective ways to communicate in today’s business world%(63).
Business writing is full of industry-specific buzzwords and acronyms. Garner recommends Fowler’s Modern English for all of their past presentations and reports so that he could mimic key. 1 WRITING BUSINESS REPORTS WHAT IS A BUSINESS REPORT AND HOW DO I WRITE ONE?
Business reports can take different forms. Generally, they are concise documents that first inform.Download